Client Growth
MSP CSAT
Customer satisfaction isn't just a metric for your support team; it is the commercial pulse of your entire Managed Service Provider.
Jul 2026 · 9 min read
Tag
Account Expansion
Every MSP Agenda article filed under Account Expansion.
Client Growth
MSP Customer Satisfaction
In the managed services world, your reputation is your most valuable asset.
Jul 2026 · 8 min read
Client Growth
MSP Customer Onboarding
Effective MSP customer onboarding is the most critical phase of the client lifecycle.
Jun 2026 · 6 min read
Client Growth
MSP NPS
Measuring client satisfaction isn't just about feeling good when a customer says 'thanks.' In the managed services world, it’s a critical commercial.
May 2026 · 7 min read
Client Growth
MSP Client Retention
Maintaining a healthy, growing Managed Service Provider (MSP) is less about the clients you sign today and more about the ones you keep for the next.
Apr 2026 · 10 min read
Client Growth
MSP QBR
The MSP QBR (Quarterly Business Review) is often the most misunderstood meeting in a Managed Service Provider’s calendar.
Mar 2026 · 9 min read
Client Growth
MSP vCIO
For most Managed Service Providers, the transition from being a 'reactive fixer' to a 'strategic partner' is the holy grail of business growth.
Dec 2025 · 10 min read
Client Growth
MSP Churn Rate
For any Managed Service Provider, growth is usually measured by new contracts signed and seats added.
Dec 2025 · 9 min read
Client Growth
MSP Technician Retention
The success of a Managed Service Provider (MSP) is often measured by its recurring revenue, but the fuel for that engine is your technical team.
Oct 2025 · 8 min read
Client Growth
Best MSP QBR Software
The Quarterly Business Review (QBR) is often the most misunderstood meeting in the managed services industry.
Oct 2025 · 9 min read
Client Growth
MSP Customer Retention
In the world of managed services, your most valuable asset isn't your stack or your team—it’s your existing client base.
Oct 2025 · 9 min read
Client Growth
MSP Customer Lifetime Value
In the world of managed services, the goal isn't just to sign a new contract; it's to build a relationship that remains profitable for a decade or more.
Oct 2025 · 10 min read