Business IT Support and Managed Services by Capstone Works
Located in Cedar Park and serving the greater Austin area, Capstone Works provides comprehensive Managed IT Services and technical support tailored for organizations with 25 or more users. The company specializes in a broad range of infrastructure solutions, including Network Support, Cloud Solutions, ISP and VoIP services, and Mobile Device Management (MDM).
Their service model emphasizes immediate accessibility, maintaining a 90-second average response time where clients speak directly to local technicians rather than offshore call centers. The firm supports diverse industries such as architecture, legal services, financial services, engineering, and manufacturing.
The company’s security suite features Managed Detection & Response (MDR), Endpoint Detection and Response (EDR), and Managed SOC & SIEM services. To bolster organizational defenses, they provide Security Awareness Training, phishing simulations, and multi-factor authentication implementation.
Beyond daily maintenance, Capstone Works offers strategic Virtual CIO Services, IT compliance consulting, and technology alignment to assist businesses with long-term digital transformation. They also manage critical business continuity through automated data backups and disaster recovery planning.
Capstone Works distinguishes its offerings by including specific high-value utilities in their service agreements, such as a custom SharePoint intranet site and proactive technology vendor management. Their project management division oversees infrastructure refreshes and Microsoft 365 support, ensuring technology transitions occur without unplanned downtime.
The firm operates on a transparent pricing model with a 60-day money-back guarantee, focusing on proactive maintenance and automated processes to eliminate technical debt for their clients.