Managed IT and Voice Solutions by Graffen Business Systems
Graffen Business Systems is a Philadelphia-based technology provider that has served the region since 1963. The company specializes in comprehensive Managed IT Services and Co-Managed Services designed to support internal IT departments or act as a fully outsourced technology partner.
Their core infrastructure offerings include Business Cloud Services, Cybersecurity Services, and Disaster Recovery planning. By providing security risk assessments, firewalls, and continuity plans, they help organizations maintain operational uptime and data integrity.
Additionally, the firm implements modern VoIP Phone Services to enhance communication and collaboration for local enterprises.
A significant specialty for the company is its Dictation and Voice division, which provides high-efficiency tools for documentation-heavy fields. They are a provider of Dragon Medical One for healthcare providers and Dragon Legal Anywhere for law firms, facilitating seamless medical and legal dictation.
Their industry-specific expertise extends beyond these sectors to include Golf and Private Clubs, Nonprofits, and Manufacturing and Distributors. Each sector receives tailored support for compliance management and business strategy development through recurring planning meetings and hardware life cycle management.
Based in Wayne and Conshohocken, Pennsylvania, Graffen emphasizes a "white-glove" service model characterized by proactive support and direct access to live technical experts. Their service methodology involves a roadmap that includes customized solution building, structured onboarding, and strategic technology budgeting.
The firm maintains a high focus on customer retention through regular on-site visits and quarterly reviews, ensuring that technology aligns with the specific long-term goals of their clients.