IT By Design: The Operating Partner for MSP Scaling
Headquartered in New Jersey, IT By Design serves as a comprehensive operating partner for Managed Service Providers (MSPs), offering a suite of solutions designed to facilitate business growth and operational execution. The company provides dedicated delivery teams, including L1, L2, and L3 engineers, through both co-managed and self-managed models.
These global teams are located in India and the Philippines and are specifically trained in MSP-centric workflows, focusing on PSA-driven and SLA-bound delivery. Beyond staffing, the firm maintains a workforce of over 900 engineers to support back-office operations, service desk needs, and infrastructure management.
A core differentiator of the company is its 24/7 NOC and SOC operations. Unlike traditional monitoring services, these operations centers execute triage, ticket management, and project escalations directly within the client’s existing tools and playbooks.
IT By Design also emphasizes technological innovation through its AI By Design suite, which integrates intelligent agents and workflow automation into MSP operations to reduce dispatch costs and improve efficiency. This is further supported by TeamGPS, an AI-enabled performance management platform used for tracking goals, scorecards, and engineering metrics.
In addition to technical services, the firm fosters professional development through its Build IT Community, a network of over 5,000 MSP founders and executives. This ecosystem includes the Build IT LIVE conference, AI Accelerator training, and various peer groups.
By combining global talent acquisition, around-the-clock infrastructure support, and proprietary management software, IT By Design enables MSPs to scale their labor capacity by 20% to 70% while maintaining operational control.