IT Support MSP Business Overview
Established in 1999, IT Support MSP is a managed service provider headquartered in Irvine, California, with additional operations in New York City. The company specializes in delivering comprehensive technology solutions for small and medium-sized businesses, with a particular emphasis on the healthcare sector.
Their core offering, The Monarch Managed IT, utilizes proprietary hardware systems known as MicroPOD and MiniPOD. These onsite private cloud units provide businesses with localized data storage and air-gapped security, enabling fast Windows 11 desktops that employees can access both in-office and remotely without the need for frequent hardware replacements.
The company differentiates its service through the integration of EVE (Electronic Virtual Employee), an AI-driven virtual assistant designed to provide instant support and zero-token tax interactions for users. Their all-inclusive pricing model covers virtual machines, licensing, helpdesk support, and firewalls at a fixed monthly rate per user.
IT Support MSP manages critical infrastructure tasks, including routine server maintenance, data backup, and network configuration. They have extensive experience in EMR (Electronic Medical Record) implementation and training, supporting multi-location medical practices with specialized hardware and software integration.
Beyond specialized medical IT, the firm provides Microsoft Office 365 management and consulting to mitigate security risks and hidden operational costs. Their technical team handles urgent troubleshooting, including emergency onsite server repairs and remote workstation assistance.
By focusing on customized technology solutions and turnkey implementations, IT Support MSP aims to increase operational productivity while reducing the risks associated with data security and system downtime for professional offices across Southern California and the New York metropolitan area.