Professional IT Support Services for Managed Service Providers
MSPAssist is a veteran IT company established in 2010 that provides dedicated support services specifically designed for Managed Service Providers (MSPs). The company functions as a strategic partner to help MSP businesses scale their operations, overcome manpower limitations, and enhance technical strength through a comprehensive suite of white-labeled support solutions.
By integrating with an MSP's existing workflow, MSPAssist manages backend operations, allowing providers to focus on business growth and client acquisition.
The core service offerings include Infrastructure Management Services (IMS), where the team sets up and maintains servers, networking components, and backup and disaster recovery solutions. Their Network Operations Center (NOC) support provides proactive monitoring, alert remediation, and daily system checks to ensure client environments remain robust and meet strict SLA requirements.
Additionally, MSPAssist specializes in RMM Development and Management, offering expert consultancy and technical administration for platforms such as ConnectWise Automate, Kaseya, and LogicMonitor. This includes initial deployment, custom script writing for task automation, and detailed reporting.
To further assist with daily operations, MSPAssist delivers IT Helpdesk Services that range from basic desktop support to advanced server and network administration. This service allows MSPs to augment their technical teams without the overhead costs of internal hiring and training.
With a global presence across the United States, Canada, and India, the company utilizes a structured three-step onboarding process—consisting of initial consultation, technical evaluation, and formal contracting—to ensure seamless service integration for their global clientele.