White Label IT and Managed Services for MSPs
Worksent Inc is a global provider of white label NOC, SOC, and Helpdesk services specifically designed for Managed Service Providers (MSPs) and Managed Security Service Providers (MSSPs). With over 11 years of experience in the industry, the company acts as an offshore extension of a partner’s internal team, operating under the partner’s brand.
Their operational model is built to integrate directly with a client’s existing RMM, PSA, and documentation tools, following established standard operating procedures to ensure seamless service delivery. Currently, the organization manages over 30,000 endpoints and supports more than 70 MSP partners worldwide.
The company’s core offerings include 24/7 Network Operations Center (NOC) services for monitoring servers, networks, and cloud resources, as well as Security Operations Center (SOC) monitoring to protect against security incidents. Their Helpdesk services provide end-user support with a focus on reducing ticket overflow and addressing after-hours service gaps.
Beyond routine monitoring, Worksent provides Dedicated Remote Techs to help businesses scale their technical staff and Professional Services for complex IT projects involving Azure, Office 365, and network migrations.
Worksent distinguishes itself by offering platform-agnostic support, meaning their team of 140+ experts is proficient in various technology stacks, including SIEM, backup and disaster recovery, and antivirus/EDR tools. By utilizing these remote technical resources, MSPs can achieve significant operational cost savings while maintaining 24/7 service coverage.
Additional services provided by the firm include web development, SEO, and digital marketing, allowing IT providers to enhance their digital presence and expand their service portfolio to include creative and growth-oriented solutions.