CyberStreams Managed IT Services and IT Support
CyberStreams is a managed service provider (MSP) that delivers comprehensive IT support and consulting to small and mid-sized organizations. Operating with offices in Austin, Texas and Seattle, Washington, the company manages all aspects of business technology infrastructures.
Their service model is built around a flat monthly fee, providing businesses with predictable costs rather than per-incident billing. A key differentiator in their service delivery is a 90-second help desk response guarantee, where the company offers a billing credit if technical support calls are not answered within that timeframe.
Additionally, they offer a 90-day money-back guarantee for clients not satisfied with the level of support provided.
The company’s core offerings include Managed IT Services, which covers maintenance and peak operations, and Cybersecurity Services designed to protect against ransomware and digital threats. They specialize in CMMC support for businesses needing to meet federal regulatory standards, as well as AI deployment and Microsoft 365 administration.
For physical infrastructure needs, CyberStreams provides LayerOne network cabling services and VoIP phone systems to ensure reliable communication. Their project management team also handles specific technical transitions, such as cloud migrations and office relocations, ensuring these projects stay within budget and on schedule.
Led by Founder and CEO Mat Kordell, the leadership team emphasizes proactive maintenance over reactive "break-fix" models. By acting as a neighborhood IT department, the firm focuses on maximizing existing infrastructure and ensuring network security through active monitoring.
Their technical staff is trained to avoid technical jargon, focusing on clear communication and active listening to resolve client issues efficiently.