LayerCake Technologies Business Overview
LayerCake Technologies is a Managed Service Provider (MSP) that delivers comprehensive IT support and infrastructure management to organizations across various sectors, including accounting, construction, education, government, law, and manufacturing. The company operates from multiple locations, including Atlanta, Cincinnati, Columbus, Dayton, Detroit, Grand Rapids, and Phoenix.
Their service model focuses on proactive maintenance, offering 24/7 monitoring and achieving a documented 98.9% system uptime. Technical support is prioritized through a response time of less than nine minutes for customer needs.
The firm provides a wide range of technical solutions encompassing Managed IT Services, Co-managed IT, and Managed Network Services. Their core offerings include Backup and Disaster Recovery, Device and Endpoint Management, and IT Infrastructure Management.
For organizations seeking cloud-based solutions, they provide Managed Cloud Services and specialized Cloud Consulting. Furthermore, the company handles IT Procurement and Project Services to assist clients with hardware acquisition and complex system implementations.
LayerCake Technologies emphasizes a robust Cybersecurity framework, which includes Threat Protection, Security Operations, and Vulnerability Management. They assist clients with Identity and Access Management and Governance, Risk, and Compliance (GRC) standards.
Their IT Consulting division offers vCIO Services, performing IT Assessments and Strategy Planning to align technology investments with business goals. As a vendor-agnostic partner, they integrate tools from industry leaders such as Cisco, Azure, AWS, Fortinet, and CrowdStrike to secure and stabilize client environments.