Comprehensive Managed IT and Telecommunications by CTS Companies
Based in Michigan, CTS Companies is a family-owned managed service provider that has served businesses since 1980. The company specializes in delivering Managed IT Services, cloud solutions, and advanced telecommunications infrastructure.
Their approach focuses on business outcomes rather than just technical metrics, offering everything from all-inclusive managed IT support to prepaid and pay-as-you-go service models. As a globally ranked MSP, they provide local expertise in infrastructure design, server hosting, and network monitoring, ensuring high reliability for organizations of various sizes.
The company’s telecommunications division offers a wide range of voice services, including Microsoft Teams Phone System integration, VoIP, SIP trunking, and premise-based PBX systems from major brands like NEC and Toshiba. Their voice solutions feature advanced integrations such as AI-driven call routing, analytics, SMS/MMS capabilities, and voicemail-to-email.
Additionally, CTS Companies provides physical security and connectivity solutions, including video surveillance with license plate detection, door access control, and professional cabling for fiber and Ethernet infrastructures.
Security is a core differentiator for the firm, which operates with a "security-first" methodology. Their Managed Security Services include a dedicated Security Operations Center (SOC), Managed Detection and Response (MDR), and SASE architecture.
They also provide comprehensive compliance management for frameworks such as HIPAA, PCI-DSS, SOC 2, and CMMC Level 2. To ensure business continuity, CTS Companies maintains robust backup and recovery services, featuring offsite cloud replication and immutable storage to protect against data loss and ransomware breaches.