Hardware Support and Third Party Maintenance by M Global Services
M Global Services, LLC is an independent provider of third party maintenance (TPM) and hardware support for data center equipment. Founded in 2003 and headquartered in Seattle, Washington, the company specializes in extending the lifecycle of servers, storage, and network devices.
Their service model is designed to assist organizations in reducing data center maintenance costs by up to 70% compared to traditional original equipment manufacturer (OEM) contracts, particularly for equipment that has reached End of Service Life (EOSL).
The company supports a wide range of hardware brands, including Cisco, IBM, HPE, NetApp, Hitachi, Sun Oracle, EMC, Dell, and Lenovo. Their technical capabilities encompass specialized software support for IBM AIX and HP-UX, as well as hardware-specific maintenance for 3PAR, Brocade, Nimble Storage, and Supermicro systems.
Beyond ongoing maintenance, M Global Services offers Smart Hands field engineer services, time and materials support, and hardware sales to facilitate infrastructure upgrades or replacements.
In addition to lifecycle support, the company provides IT Asset Disposition (ITAD) services, which include secure asset disposal and recycling for retired equipment. M Global Services emphasizes flexibility through customizable Service Level Agreements (SLAs) and a streamlined escalation process to ensure rapid response times.
They serve a diverse clientele, including government entities and private enterprises, by offering hybrid maintenance solutions that combine OEM and third-party support to optimize IT budgets and operational efficiency.