Support My MSP Business Overview
Support My MSP is a specialized service provider based in Winter Park, Florida, that offers white-labeled, outsourced IT operations exclusively for Managed Service Providers (MSPs). The company functions as a technical extension of an MSP’s team by utilizing the client's existing Professional Services Automation (PSA), documentation, and tools to ensure seamless integration.
Their primary objective is to assist MSPs in scaling their business operations and expanding their service offerings without the overhead costs associated with internal staffing.
The company provides a comprehensive suite of 24/7 operational services, including Help Desk Support, Network Operations Center (NOC) monitoring, and Security Operations Center (SOC) management. The Help Desk offering encompasses first-line technical support for Microsoft 365, third-party applications, and multiple operating systems including Windows and Apple.
Technical staff handle troubleshooting for hardware and software, printer support, malware infections, and general desktop performance issues. These services are designed to provide consistent technical assistance to end-users while maintaining business continuity for the partner MSP.
In addition to recurring support roles, Support My MSP manages IT Projects, focusing on the planning and execution of specific initiatives to enhance systems and processes. Their NOC services involve continuous monitoring and maintenance of network infrastructure, while the SOC division focuses on the analysis and response to security threats.
By leveraging collective technical expertise and resources, the firm assists organizations in safeguarding their digital assets and optimizing their network performance through dedicated monitoring and proactive troubleshooting.